Shipping & Privacy
PRIVACY & SHOPPING POLICIES
(1 November, 2017)
INTRODUCTION
Cape Schanck regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Cape Schanck users, and conforms to Internet privacy standards. Please take a moment to familiarize yourself with our privacy practices. If you have any questions or concerns regarding this statement, let us know at enquiries@capeschanck.com.au
COLLECTION OF INFORMATION
In order to use the Cape Schanck website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Cape Schanck is collected via correspondence from you or your company. This may be via the Telephone, Email, Mail, Fax or directly through our website.
USE OF COLLECTION INFORMATION
Any details collected from Cape Schanck customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at enquiries@capeschanck.com.au.
ORDERS
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as Name, Email, and Postal Address) and Financial Information (such as Credit Card Number, Expiration Date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
COMMUNICATIONS
Cape Schanck uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at enquiries@capeschanck.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
THIRD PARTIES
Cape Schanck may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Cape Schanck does not share any information with third parties for any unknown or unrelated uses.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
LINKS
Links on the Cape Schanck site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of enquiries@capeschanck.com.au.
CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
CAPE SCHANCK SECURITY POLICY
Cape Schanck uses Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.
For more information about Stripe and online credit card payments, please visit https://stripe.com/us/privacy
CAPE SCHANCK DELIVERY POLICY
PHYSICAL GOODS
After ordering online, you will receive a confirmation email containing the details of your order. We will normally confirm receipt of your order within a few minutes of ordering. While most of orders are despatched within 72 hours of receipt, some deliveries to remote Australia can take up to 10 working days. However, if goods are unavailable, delivery will take a little longer. If you wish to query a delivery, please contact us at enquiries@capeschanck.com.au.
We use a combination of Australia Post and local couriers to ensure that orders are delivered in a timely and cost efficient manner. Cape Schanck only accepts orders to addresses within Australia
CAPE SCHANCK REFUND & RETURNS POLICY
If for any reason you are not completely satisfied with your purchase we will give you a 7 working days money-back guarantee from the time you receive the goods. Please email us at enquiries@capeschanck.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Cape Schanck will not be responsible for parcels lost or damaged in transit if you choose not to insure.
